Terms & Conditions

All bookings with Progression Ski and Snowboard Ltd are subject to these conditions. The contract will be governed by and construed and interpreted in accordance with Scottish law. The contract is between the client and the individual instructor. Progression Ski and Snowboard School Ltd acts as an agent on behalf of Progression Ski & Snowboard School in resort and for the assigned instructor.

Standard Terms and Conditions:

Clients attending lessons must pay the appropriate fee in full prior to the commencement of any lesson.
In the case of advance bookings, we will reserve your place for a maximum of fourteen days from the date of the invoice being issued. Please return your remittance within this period to confirm your booking.
No contract will exist until full payment has been made.
Prices are correct as of time of booking. Prices may be subject to revision at any time but will not effect the Euro price quoted at time of confirmed booking.
We accept payment by credit card (VISA OR MASTERCARD), debit card or by personal cheque, accompanied by the guarantee card number or BACS and International money transfers.All fees must be accepted by the sender.
Please note that all card transactions are protected by encryption on a secure server; your personal data remains safeguarded and the process complies with all the security requirements for internet based transactions.

Cancellation Policy

Cancellation Policy  In the event of clients cancelling bookings, the following charges apply. Please note that all cancellation charges are subject to an additional 10% administration fee, applied to the total lesson cost.

  • 6 to 8 weeks’ notice — 10% of the lesson fee + 10% administration fee

  • 2 to 6 weeks’ notice — 50% of the lesson fee + 10% administration fee

  • 2 days to 2 weeks’ notice — 90% of the lesson fee + 10% administration fee

  • Less than 48 hours’ notice — 100% of the lesson fee + 10% administration fee

No refund will be given, in whole or in part, for unused lessons due to client late arrival, illness, accident, resort closure due to weather conditions or mechanical failure, or for any other cause outside the control of the Ski School. The Ski School reserves the right to cancel its lessons for a variety of reasons. In such cases, a full refund of unused lessons will be provided.

The Ski School reserves the right to cancel its lessons for a variety of reasons. Full refunds of unused lessons will be made in this instance.

Course places are not transferable.

Insurance

The ski school does not insure its clients. You are obliged to insure yourself for third party liability. We recommend that you arrange an appropriate policy which also includes personal, medical and rescue insurance with a licensed agent. Please note that not all insurers cover off piste skiing. 

Minimum numbers and course duration

2 Day Clinics
We require a minimum of three clients to allow these courses to run for the specified duration. If there are two people booked in it will be run as two x 2 hour privates or a single 4 hr private. If there is only one person booked into a 2 day clinic it will be run as a single 2 hour private lesson.

3 Day Clinics
We require a minimum of three clients to allow these courses to run for the specified duration. If there are 2 people booked in it, it will be run as two 3 hour private lessons. If there is one person booked in it, it will be run as a 3 hour private.

Taster Clinics
We require a minimum of three clients to allow these courses to run for the specified duration. If there are only two people booked in it will be run as a 2 hour private lesson. If there is only one person booked on the clinic will be cancelled and the client will be offered a private lesson alternative or a full refund.

Adult and Kids Group Lessons
We require a minimum of four clients to allow these courses to run for the specified duration. If three are booked the group will run from Monday to Thursday. If two are booked a shared private will be offered to clients to the equivalent value.

We are obliged to take into account the prevailing conditions and the standards of our clients. We therefore, establish our programme of class times, venues etc. at the beginning of each week. These arrangements are always subject to alteration in the light of prevailing circumstances.

For reasons of safety, it is a condition of booking that you will respect the professional judgment of your instructor while you are in the class.

Whilst we take a maximum number of bookings per group lessons, clients may be moved between groups to create a better balance of levels.

Clients should present themselves in a fit and safe condition for physical activity in the mountain environment.

If, at any time during your course, you have cause for complaint, you must let us know immediately and we will endeavour to address the situation, to your satisfaction.

Kids Groups

**Terms and Conditions: Children in Group Ski Lessons**

1. **Behavior Expectations:** Children participating in group ski lessons are expected to behave appropriately and listen to their instructors at all times.

2. **Respectful Conduct:** It is imperative that children treat their instructors, fellow participants, and any other individuals involved in the lessons with respect and courtesy.

3. **Compliance:** Children must adhere to the instructions provided by their instructors. This includes following safety guidelines, staying within designated areas, and participating in group activities as directed.

4. **Consequences of Misbehavior:** Any child found to be behaving in a disruptive, disrespectful, or dangerous manner will be removed from the group ski lesson immediately, without the possibility of a refund.

5. **Parental Responsibility:** Parents or guardians are responsible for ensuring that their children understand and abide by these terms and conditions. It is essential that parents communicate the importance of good behavior and adherence to the rules of the ski lessons.

6. **Safety First:** The safety of all participants is paramount. Any behavior that jeopardizes the safety of others will not be tolerated under any circumstances.

7. **Cancellation Policy:** In the event of a child's removal from a group ski lesson due to misbehavior, no refund will be provided for the remaining lessons.

8. **Discretion of Instructors:** Instructors reserve the right to assess and address behavior issues as they arise. Their decisions regarding the management of misbehavior are final.

By enrolling a child in our group ski lessons, parents or guardians acknowledge and agree to abide by these terms and conditions. We appreciate your cooperation in ensuring a positive and safe learning environment for all participants.

Marmotte Beginner Kids Ski School

To ensure a safe and enjoyable experience for all participants, if you enrol your child/children in our beginners group you agree to the following terms and conditions:

  1. Child Participation: the beginner/marmotte ski group is designed for children who are eager to learn how to ski. If your child decides not to participate, we cannot guarantee their inclusion in group activities for that day and your child will need to be collected.
  2. Group Progression: the sessions are structured to progress throughout the week. If your child misses any session then they may not be able to rejoin the group on subsequent days, as the group will have advanced in skills and instruction.
  3. Parental Availability: Parents must be available via phone during ski school hours. We don’t have childcare facilities. Should a child express a desire to leave the program due to not wanting to ski, we will need to contact you for immediate collection.
  4. Responsibility: While we strive to create a positive and encouraging environment, we are not responsible for persuading or convincing any child to ski. It is essential that the decision to participate comes from the child. If a child refuses to ski, we will continue with the scheduled activities without delay and parents will be expected to organise collection.
  5. Safety: The safety and well-being of all participants is our top priority. We ask that parents ensure their child is prepared and willing to engage in skiing activities.
  6. Refund Policy: Please note that once a session has begun, there are no refunds for missed classes or for children choosing not to participate.

Photos and Video

Through the use of Progression's services, the client accepts the possibility of them or their party (including children) appearing in photos and videos used by the school in promotional material such as our website.

The Client must inform the school as soon as possible if they would like certain images or video content relevant to them removed.

Alcohol & Drug Use – Terms & Conditions

1. Consumption of Alcohol or Drugs During Lessons

Any consumption of alcohol or drugs—including recreational substances or any medication that may impair coordination, judgement, or alertness—must not affect the client’s ability to ski or snowboard safely.

2. Instructor Duty of Care

Progression instructors are committed to maintaining a safe, enjoyable learning environment. This duty of care cannot be upheld if a client’s behaviour, judgement, or physical ability is impaired by alcohol or drugs.

3. Instructor Right to Refuse to Continue the Lesson

If, in the instructor’s professional opinion, a client is intoxicated or otherwise unfit to ski or snowboard safely due to alcohol or drug use, the instructor is fully within their rights to:

  • Suspend or terminate the lesson immediately, and/or
  • Decline to ski or snowboard with the client for the remainder of the session.

No refund, credit, or compensation will be provided in these circumstances.

4. Client Responsibility and Liability

Clients remain fully responsible for their own actions and safety at all times. Progression and its instructors cannot be held liable for any accidents, injuries, or damages that occur as a result of:

  • Alcohol or drug consumption,
  • Impaired judgement or reduced physical ability, or
  • Failure to follow safety instructions.

5. Group Lessons

In group settings, if a client’s intoxication or impairment poses a risk to others, the instructor may remove the client from the group to protect the safety and enjoyment of all participants. No refund or compensation will be provided.

6. Acceptance of Terms

By booking and participating in lessons with Progression Ski & Snowboard School, clients acknowledge and accept these terms regarding alcohol and drug use, safety, and instructor authority.

Additional information concerning Covid-19:

In the case of a re-emergence of the pandemic you still may have some concerns regarding placing your booking.

We want you to be confident to book with us and so for peace of mind we are offering you two clear options in regards to the following Covid related scenarios:

1A complete (and official) closure of the resort.

2Any government imposed travel restrictions preventing you from traveling to France from the country you reside.

In the case of either of the above Progression will offer one of the following two options:

1 A refund of 90% of your total payment (retaining 10% for administration purposes) to date.

2 A credit of your total payment to date which must be used in one of the following two seasons.

Anything falling outside of the above would be subject to our standard Cancellation Policy below and Progression will provide any necessary information for your travel insurance which we again stipulate you must have adequate cover.